Privacy Policy
Effective Date: 29/Jun/2026
Emerald Technology Group (“ETG,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information in connection with our website, managed IT services, and SMS/text messaging communications.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number
- Communication Information: Information you provide when contacting us or requesting services
- Service Information: Details related to services, support, scheduling, and project coordination
- Technical & Service Data: As part of providing managed IT services, we may collect or access device information, system logs, network performance data, and support ticket history. This information is used strictly to maintain, support, and secure client systems.
2. How We Use Your Information
We use your information to:
- Communicate with you regarding services, projects, and updates
- Respond to inquiries and support requests
- Coordinate scheduling and service delivery
- Provide managed IT services, monitoring, and support
- Send SMS/text messages you have opted in to receive
3. SMS/Text Messaging
If you opt in to SMS/text messaging, you may receive messages related to:
- Service updates
- Scheduling reminders
- Project coordination
- Operational communications
Important SMS Disclosures:
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to unsubscribe
- Reply HELP for assistance
4. Consent to Receive Messages
You may opt in to receive SMS messages:
- Verbally (in person or over the phone), or
- By providing your phone number and agreeing to receive messages
Example consent language:
“Do we have your permission to send scheduling reminders and updates to your phone? Message and data rates may apply. Message frequency may vary. You can reply STOP to opt out or HELP for support.”
5. Remote Access & Support Services
As part of delivering IT support, we may remotely access systems, devices, or networks with authorization. This access is used only for troubleshooting, maintenance, and service delivery.
6. How We Share Information
6.1 No Marketing Sharing
We do not sell, rent, or share personal information, including phone numbers, with third parties for marketing or promotional purposes.
6.2 10DLC Compliance Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6.3 Service Providers
We may share information with trusted service providers only as necessary to:
- Deliver SMS/text messaging
- Maintain IT systems and monitoring tools
- Support our website or hosting infrastructure
These providers are not permitted to use your information for marketing purposes.
7. Data Security & Monitoring
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
As part of our managed services, we may actively monitor systems and networks to detect, prevent, and respond to security threats, system issues, or outages.
8. Client Data Responsibility
Clients retain ownership of their data. We access and process client data only as necessary to deliver contracted services and in accordance with client instructions.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Your Choices
- You may opt out of SMS communications at any time by replying STOP
- You may contact us to update or correct your information
11. Contact Us
If you have questions about this Privacy Policy:
- Email: [your email]
- Phone: [your number]
12. Policy Availability
This Privacy Policy is publicly available on our website and is linked wherever SMS opt-in occurs.